Our Policies
Cancellations & Rescheduling
I get that life happens! If you need to cancel or reschedule your appointment, please notify me at least 48 hrs in advance. Similar to booking a hotel room, late cancellations or no-shows may incur a fee as they prevent me from offering your spot to another client in need of an appointment. PLEASE NOTE: To help keep things fair for everyone, clients are allowed one reschedule per appointment. Additional reschedules of the same appointment will result in a $15 fee. Thank you for your understanding!
Safety & ID requirements
To ensure safety for both parties, I require a valid picture ID and emergency contact details to be uploaded at the time of appointment booking. These will remain on file with us while you are an active client.
Retainers & Card on file
All appointments require a retainer that varies in amount based on the service. This retainer goes towards the cost of your service, and is refundable as long as service is cancelled before the 48 hour window. All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice. Credit card payments will only be processed time of booking for retainer fees, after services are performed, or for late cancellation, reschedules, or no show appointment fees without notice.
Late or Not Home Upon Arrival
For in-studio appointments, please contact me via text message or Pocketsuite as soon as possible if you're going to be late. If you're more than 10 minutes late to your appointment, we'll need to reschedule for later in the week or the next available appointment time. For in-home services, please ensure you or your designated host is present at the agreed-upon appointment time. If I arrive and find the location unattended, we may need to reschedule, and a service fee could apply.
Space Requirements (Mobile)
To create the optimal spa environment in your home, a clean, quiet space is essential. Please ensure the following is available before booking: •A clean, clear, and stable area for a treatment table and other supplies (approximately 100 square feet is recommended, which is around the size of a king mattress). •Easy access to a sink (for handwashing and sanitation purposes) and a nearby electrical outlet to power essential equipment. Your space greatly impacts the quality of the experience. Your cooperation is appreciated!
Children and guests
Pets
As my treatment room is relatively compact, I advise against bringing any guests or having them wait in the waiting room instead. Children are allowed in the waiting room only if a trusted adult is accompanying them at all times. For mobile services, guests may be in the room at client discretion, and children will need to be accompanied by an additional adult.
I adore furry friends, but to ensure a safe, sanitary and undisturbed environment, pets should be left at home for in-studio appointments. For mobile services, pets must be secured or kept in a separate room. This helps in maintaining a clean and calm treatment area and minimizes any potential distractions.
Contracts & Forms
Refunds
Before your appointment, you will receive necessary intake forms and consent agreements. These documents help protect both you and me while ensuring I understand your unique skin journey. Please read, sign, and return these forms in advance so we can focus on your service during your session!
If you are unsatisfied with a service, let me know upfront! Trust me, you won’t hurt feelings, and I'm happy to fix it for you within 3 days of the service. With this in mind, there are no refunds for services rendered.